Resources for Faculty and Staff

Concerned about the well-being or safety of someone in your campus community? Observing behaviors that make you feel uncomfortable or unsafe? Prevention is key—if you are unsure about making a call, err on the side of caution. You can report concerns and remain anonymous.

What to look for

Distressed behavior

Distressed behavior may indicate that someone is coping with a serious mental health problem. Mental health issues can alter the content of communications and/or behavior in the classroom. For example, an otherwise academically successful student may become withdrawn, depressed and potentially suicidal. These symptoms may lead to poor grades, lack of attention in class, and other similar behavior.

Disruptive behavior

Disruptive behavior interferes with other students, faculty or staff and their access to an appropriate educational or work environment. These behaviors may be a violation of the Code of Student Conduct.

Red flags
  • Decline in academic performance

  • Aggressiveness, irritability or excessive mood swings

  • Notable change in hygiene or appearance

  • Grievances that escalate into harassment or threats

  • Excessive class absences or sleeping in class

  • Rapid speech or hyperactivity

  • Anxiety about emotional stability, family and/or relationships

  • Noticeable change in behavior or performance, or overwhelming uncertainty

  • Disruptive, explosive or disrespectful behavior

  • Depression and/or anxiety

  • Increased alcohol or drug use to deal with feelings

  • Sexual or physical assault, or indication of domestic violence

  • Talk about harming self or others (verbal or in writing)

  • Reasonless demands of time and attention

  • Exhibiting unusual behavior or expressing unusual thoughts

  • Social isolation, withdrawal, lethargy

  • Spending a lot of time alone, or withdrawing

What to do

If you feel there is or could be immediate danger to yourself or others
  • Emergency 911
  • Appalachian Police Department 8000
  • Counseling Center 3180
If you are concerned, but don't sense danger
  • Early Intervention Team 7077
  • Dean of Students 8284

These offices work in collaboration to support our students. Once a referral has been taken under advisement, follow-up information will not be given, although additional contacts with these offices are encouraged should the concern continue. Please note referrals to these offices are not intended to substitute for faculty and staff conversations with students.

If the student is not at risk to harm self or others
  • Suggest in a caring manner that he/she may benefit from a meeting with a counselor in the Counseling Center.
  • Consider walking the student to the Counseling Center in the Miles Annas Student Support Services Building, 1st floor.

What will happen

  • Every effort will be made to HELP students navigate challenges and be successful.
  • Assessment measures may lead to referral, counseling or in some cases law enforcement intervention.
  • FERPA applies to all student records, so it is likely you will not be aware of any follow-up, or learn the outcome of any assistance or intervention.
  • Counseling does not impact or influence academic records. Sessions are confidential and free to students.

To request a printed brochure with this information for your desk or office, please email

On-campus services

  • Suspicious activity, after hours help, anonymous crime reporting.

    • On-campus police emergency
    • Other emergency
  • Illness, testing for sexually transmitted infections and pregnancy, allergy injections, birth control information and other health consultations and referrals.

  • One-to-one health advisement, smoking cessation and nutrition consultation.

  • Concerns with adjustments to college life, relationships, stress, depression, anxiety, family problems, alcohol or drug abuse, eating disorders, referral to community resources and online support program. The Counseling Center will present programs to classes or groups upon request.

  • Counseling for Faculty and Staff (CFS) provides counseling, consultation, training, and referrals for concerns that impact both your personal and professional lives.

  • Services and accommodations, including consultation and referral, for students with disabilities, such as sensory and cognitive impairments, attentional disorders, mobility impairments, chronic health and mental health conditions.

  • Disciplinary or academic dishonesty consultation and assistance, sexual harassment, LGBT related concerns, domestic violence, general student difficulties, concerned parents or family emergencies, situations that occur with Appalachian students off campus, verifying illness or other absence related concerns.

  • Excessive absences, decline in academic performance, difficulty with university life. Meetings with students are non-disciplinary and designed to offer support.

  • Need a neutral sounding board? The University Ombuds Office is an independent private environment for students, faculty and staff to discuss campus related concerns or problems. If you have a problem or something that concerns you, and you haven't been able to work through it effectively on your own, give yourself an opportunity to have a conversation about it with someone who is neutral, can help you to acquire perspective and will help you think about and assess a range of alternatives.

  • Resiliency Toolkit

    Strengthen your muscles for responding effectively to challenges and setbacks with Appalachian State University’s Resiliency Toolkit.

  • Any students or Appalachian family members who have food or goods needs are invited to visit Appalachian’s food pantry.

Managing conflict situations

It's not what you say, but how you say it.

  • Maintain eye contact
  • Avoid jumping to conclusions
  • Focus on the student's concerns
  • Don't interrupt
  • Repeat for clarification: "If I am hearing you correctly..."
  • Use simple, clear vocabulary, check for understanding
  • Avoid information overload
  • Talk slowly; be comfortable with silence
  • Use "I" messages: "I feel uncomfortable when you..."
  • Brainstorm to explore all possible options
  • Jointly select the best options or combination of options
  • Ask for an "action plan" and follow-up
  • Always document any conflict